Shipping & Returns

Shipping

To ensure the quality and freshness of products all goods are manufactured to order.  We do not carry stock of most lines.  Therefore all orders will take time to manufacture.  Chocolate Works will endeavour to ship your item(s) via our preferred courier service within 14 days of receipt of your order.  All shipping is done in secure purpose made polystyrene shipping boxes to ensure your goods are protected from breakage and damage due to weather conditions and temperature.  In extreme temperatures cold packs may also be used inside packing boxes to further protect your goods.  All goods are guaranteed to arrive in perfect condition or will be replaced or your purchase price refunded.

If you require your goods for a specific date please advise us of such by entering your required delivery date at checkout and we can ensure the job is completed in time.  Please note that all products are made fresh to order and standard turn-around times do apply.

Pickups

You are welcome to pickup your order from our factory at 20 Garden Boulevard Dingley Village VIC 3172.

Returns

Please note we will only provide a refund or exchange on items that contain manufacturing faults or have been damaged in transit. Any faults must be reported to us within 5 working days of you receiving your order. After 5 days it will be deemed that your order is satisfactory and the order completed. Authorisation must be obtained from us prior to you returning any goods to us for a refund or exchange.